Ecommerce Trading Manager

We're looking for an Ecommerce Trading Manager to lead the day-to-day trading and optimisation of Arsenal Direct. Working closely with the Senior Ecommerce Trading Manager and a wide range of colleagues across our club, you'll use data, customer insight and commercial awareness to enhance the online experience for supporters and visitors around the world.

This is a fast-paced and rewarding leadership role where you'll influence trading strategy, lead a talented team and help deliver key commercial moments across our ecommerce channels. You'll play a vital role in ensuring products are easy to discover, campaigns are seamlessly executed, and every online journey is engaging and customer-focused.

- Lead our online trading plan - you'll develop and deliver trading activity across Arsenal Direct, using performance data, customer insight and commercial priorities to drive growth

- Maximise trading opportunities - you will proactively identify opportunities to improve product visibility, conversion and revenue performance, acting quickly when opportunities arise

- Deliver key ecommerce moments - you'll coordinate major product launches, campaigns and trading events, ensuring supporters enjoy a seamless online experience

- Turn insight into action - you will monitor performance and customer behaviour, providing clear recommendations that help shape future trading decisions

- Drive reporting excellence - you'll take ownership of trading reports and dashboards, ensuring stakeholders have access to accurate and meaningful insights

- Enhance the online customer journey - you will work collaboratively to improve product presentation, merchandising and site experiences that encourage conversion

- Build effective partnerships - you'll collaborate closely with Buying, Merchandising, Marketing, Content and Digital Product teams to deliver joined-up commercial activity

- Lead and develop your team - you will coach, support and empower colleagues, helping them deliver high-quality results in a fast-paced environment